Things to note when placing orders with foreign merchants:
This is my personal experience during the negotiation process between our factory and customers, and I would like to share it with buyers.
When many European and American customers are looking for suppliers of stair protection felt rolls, they will pay attention to matters such as product prices, materials, technical parameters and payment methods. There is nothing wrong with this in itself, and it is also a formal process in the trade negotiation process.
However, there may be no follow-up after quoting the price to the customer. Once this happens, there may be two reasons:
- The first is that the price quoted is indeed very high and the customer cannot accept it, which is easy for us to understand.
- The second reason is that our products clearly have quite competitive prices in the industry, so why do customers still feel that the prices are too high?
In my opinion, this situation can be divided into two types of thinking: one is customer thinking, and the other is self-reflection thinking. Let me analyze the difference between these two types of thinking. Customer thinking is almost always easily misled by superficial information, and implants information in the direction led by the customer. Self-reflection thinking means that you are very clear about your own advantages and strengths. We know that price is our biggest advantage, but why does price become a disadvantage in front of some customers?
Maybe there are hidden secrets. For example, take our floor protection felt roll as an example. The buyer asked the supplier to quote the product according to 180g, but the supplier lowered the price as much as possible in order to retain customers. The price reduction will indicate that the product standard may also be lowered. The customer’s demand is 180g product standard, which may eventually be reduced to 170g or 160g. We have encountered this situation before. European customers want to order 160g white adhesive paint protection felt rolls from our factory. Everything went smoothly at the beginning. When it came to the final price determination, the customer had a lot of disputes about the price we gave. To be honest, our factory is really confident in terms of price, because we know that our products have a great price advantage in the industry. There is no way we can only ask European customers to send us samples for our confirmation. The wonderful thing is that when we received the sample confirmation, we found that the customer’s sample was 120g. Oh my God! We quoted the price to the customer according to 160g, but the sample sent by the customer was 120g, which is a difference of 40g. You know, if there is a difference of 40g, the paper quotation in this case is no longer meaningful!
